Order Tracking

Once your order has shipped, we will send you a confirmation email with tracking details. This will allow you to monitor the progress of your shipment. Please note that tracking availability may vary depending on the shipping method and destination.

Free Shipping

We offer free worldwide shipping on most items. For select products, free shipping is available on orders over $100.

When Will I Receive My Order?

Our products are shipped directly from our various domestic and international warehouses, and we strive to get your order to you as quickly as possible. Due to the high demand for our products, please allow an estimated 6-12 days for delivery within the USA. 

What happens when my order gets stuck in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Will I be charged for taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Incorrect Shipping Address:

Please ensure that your shipping address is correct at checkout. If you realize there’s an error, contact us immediately at customerservice@thespotsupplyco.com. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

Package lost or stolen?

We are not responsible for lost or stolen packages that have been confirmed as delivered. If your tracking information states that your package was delivered but you haven’t received it, please check with your neighbors or local post office. If you still can’t locate it, contact us, and we’ll do our best to assist you.

Our Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we do accept returns under the following conditions:

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Return Window: You must initiate the return within 30 days of receiving your order.
• Non-Returnable Items: Certain products, such as custom-made or personalized items, are not eligible for returns unless they arrive damaged or defective.

How to Initiate a Return

1. Contact Us: Email our Customer Support team at customerservice@thespotsupplyco.com with your order number and reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on where to send your item.
3. Shipping Costs: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchange Policy

If you need to exchange an item for a different size or color, please contact us at customerservice@thespotsupplyco.com within 30 days of receiving your order. We will provide instructions on how to proceed with the exchange.